Effective Date: 29/1/2024
Superbench Pte Ltd (“Superbench”, “we,” “us,” or “our”) is committed to protecting the privacy and security of personal data in accordance with the Personal Data Protection Act (PDPA) and other applicable data protection laws. This Privacy Policy outlines how Superbench collects, uses, and protects personal data obtained during the provision of our sales and scheduling software services.
1. Definitions
In this Privacy Policy, the following terms have the meanings set forth below:
– “Superbench” refers to Superbench Pte Ltd, a software provider specializing in sales and scheduling solutions with AI chatbot capabilities.
– “Company” refers to the entity or organization that subscribes to and uses Superbench’s software services.
– “End Customer” refers to an individual who interacts with the Company’s services through Superbench’s software, providing personal data in the process.
– “Personal Data” refers to any information that identifies or can be used to identify an individual. This may include, but is not limited to, name, phone number, address, and calendar information.
– “Service” refers to Superbench’s sales and scheduling software services, including the AI chatbot functionality.
2. Collection and Use of Personal Data
Superbench collects and uses personal data on behalf of Companies to provide efficient sales and scheduling processes with the help of AI chatbots. The personal data may include, but is not limited to, the following:
– Name, phone number, and address: Superbench may collect personal data to facilitate communications and customer support between the Company and the End Customer.
– Calendar access: Superbench may require access to the End Customer’s calendar to facilitate efficient scheduling and appointment management through the AI chatbot.
– Conversations with End Customers: Superbench may access and analyze conversations between the Company and End Customers to fine-tune and train the AI chatbot. Superbench will make its best efforts to mask personal data during this process.
– Intellectual Property: Superbench may create new intellectual property during the performance of the Service, which will belong to Superbench Pte Ltd.
Superbench will retain the End Customers’ Personal Data on behalf of Companies to improve our services and maintain service quality. The personal data processed based on consent will be stored for as long as the relevant consent is not withdrawn and until the expiration of claims resulting from the Service.
3. Data Storage and Security
Superbench hosts and stores personal data in various countries. We take appropriate measures to ensure the security and confidentiality of personal data in our possession to protect against unauthorized access, alteration, disclosure, or destruction. We implement industry-standard security measures, including encryption, firewalls, and physical safeguards.
3.1 Google Workspace API Usage
Superbench uses Google Workspace APIs solely to facilitate the sales and scheduling processes provided by our platform. We do not use Google Workspace APIs to develop, improve, or train generalized or non-personalized AI or machine learning models. Data accessed through these APIs is exclusively for the purposes of delivering and enhancing personalized services on behalf of our clients, in full compliance with Google’s API usage policies.
4. Sharing of Personal Data
Superbench does not disclose personal data to third parties, except as necessary to provide and improve our services, as required by applicable laws, or as otherwise permitted under this Privacy Policy. Superbench may share personal data with the following categories of recipients:
– Service Providers: We engage reputable third-party service providers to assist us in delivering our services. These service providers are contractually bound to protect the personal data and can only use it to fulfill the specified purpose.
– Legal Compliance: We may disclose personal data if required to comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
5. Your Rights and Choices
As an individual, you have various rights regarding your personal data. Subject to applicable law, you have the following rights:
– Right to Access: You have the right to request access to the personal data we hold about you.
– Right to Correction: You have the right to request the correction of any inaccurate or incomplete personal data we hold about you.
– Right to Erasure: You have the right to request the deletion of your personal data under certain circumstances.
– Right to Object: You have the right to object to the processing of your personal data.
To exercise your rights or make any inquiries regarding our privacy practices, please contact us at [email protected].
6. Contact Information
If you have any questions, concerns, or complaints regarding this Privacy Policy or our privacy practices, please contact us at:
Superbench Pte Ltd
68 CIRCULAR ROAD #02-01 SINGAPORE (049422)
Email: [email protected]
We may update this Privacy Policy from time to time, and any updates will be available on our website with the updated effective date. We encourage you to review this Policy periodically to stay informed of our data practices.
